This policy explains how returns, exchanges and refunds work for orders placed with Notelink Group. We accept shipping container returns and exchanges for both defective and non-defective units, in line with the terms below.
Return Window
You may request a return or exchange within 90 days of delivery for both new and slightly used shipping containers. Eligible products include new (one-trip) shipping containers and slightly used shipping containers from our standard catalog.
Return Shipping Costs
Customers are responsible for the cost of returning or arranging pickup of the shipping container unless we delivered the wrong container or the container arrived with major undisclosed damage. In those cases, Notelink will cover the cost to return the shipping container.
Restocking Fee
A shipping container restocking fee equal to 10% of the purchase price will be deducted from approved returns. This fee covers depot intake, re-inspection, and relisting of the returned unit.
Refund Processing
Shipping container refunds are issued within 7 days after the returned container is received and inspected. Approved refunds are returned via the original payment method (typically wire transfer or ACH).
How to Start a Return
To start a shipping container return or exchange, contact our team at sales@notelinkgroups.com with your order number and a brief description of the reason for return. We will confirm eligibility, coordinate pickup logistics, and provide next steps in writing.
Nothing in this policy limits any rights you have under applicable consumer protection law.